Lead Specialist - Application Support
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Energy Transfer, recognized by Forbes as one of America's best large employers, is dedicated to responsibly and safely delivering America’s energy. We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future and giving back to the community where we have long-standing commitments to causes including MD Anderson Children’s Cancer Hospital, The Salvation Army, American Heart Association, Ronald McDonald House and many more.
We value all of our employees who make our growth and success possible. We are proud to offer industry leading compensation, comprehensive benefits, 401(k) match with additional profit sharing, PTO and abundant career opportunities.
Come join our award winning 11,000 strong organization as we fuel the world and each other!
Summary:
Our team is looking for an experienced and motivated Application Support Specialist. You will be responsible for the administration and support for multiple enterprise-level platforms. You will be working with business and technical teams as the primary support contact for multiple applications. Additionally, you will be responsible for system problem analysis and issue resolution. You will also have the opportunity to make a positive impact on the organization by identifying process improvements and enhancing existing processes through automation.
Essential Duties and Responsibilities:
- Provide direct technical assistance to key business users, as well as technical support for applications (vendor & custom developed).
- Support and maintain application infrastructure (servers, network topology, authentication, high availability).
- Assist business teams and vendors with application installations and upgrades.
- Maintain build processes, deployment strategies, and process automation
- Install and coordinate installation of patches and releases to development, test, and production systems
- Ensure availability, security, and integrity of assigned systems.
- Provide Segregation of Duties support – Administer server access, accounts, audit controls, and reports
- Stay up to date on current technologies, recommend strategies, and tools.
- Coordinate and facilitate meetings, document key decisions, risks, and issues.
- Work effectively under minimal supervision, maintaining ownership for all applications and areas of responsibility.
- Availability to support after hours on business-critical projects and tasks.
Requirements: Education and/or experience, knowledge, skills & abilities:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:
- 3+ years of relevant experience with application support and process automation.
- Experience supporting applications in multi-tiered environments using Linux, Microsoft OS, Active Directory, SQL, and F5.
- Experience with off-the-shelf applications such as Quorum, Entero, and/or Allegro.
- Must be able to identify potential software enhancements, analyze user needs, and provide recommendations to improve business processes.
- Quickly learn new skills and technologies.
- Experience working with the following technologies (1 or more in each category)
- Continuous Integration: Jenkins, Azure DevOps, GitHub Enterprise
- Build and dependency management: Maven, Gradle, Ant
- Scripting languages: PowerShell, Groovy, Python, Bash, JavaScript
- Source Control: Git, SVN
- Microsoft T-SQL or PL/SQL
- Excellent analytical and critical thinking skills and strong organizational skills.
Required experience is commensurate with the selected job level:
- The Senior IT Specialist level requires a Bachelor’s degree or equivalent experience and 5-8 years of relevant job related experience
- The Lead IT Specialist level requires a Bachelor’s degree or equivalent experience and 8+ years of relevant job related experience
- The Principal IT Specialist level requires a Bachelor's degree or equivalent experience and 10+ years of relevant job related experience
Preferred Qualifications:
- Previous experience in Oil & Gas industry.
- Experience with monitoring tools: Grafana, Datadog, Splunk.
- Some coding experience with .Net, Java, Python, or equivalent.
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Usually, normal office working conditions.
- Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
- Occasional overnight travel may be required.
An equal opportunity employer/disability/vet
Energy Transfer is an equal opportunity employer and does not discriminate against qualified applicants on the basis of actual or perceived race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.
The nature and frequency of the above working conditions and requirements may vary depending on individual operational circumstances. Where feasible, the Partnership will make reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.
DISCLAIMER: The statements listed in this job posting, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
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An equal opportunity employer/disability/vet
Energy Transfer is an equal opportunity employer and does not discriminate against qualified applicants on the basis of actual or perceived race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.
The nature and frequency of the above working conditions and requirements may vary depending on individual operational circumstances. Where feasible, the Partnership will make reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.
DISCLAIMER: The statements listed in this job posting, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.