Tech - IT Service Desk
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- Information Technology
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- Dec 07, 2018 Post Date
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- 1800002938 Requisition #
- Good knowledge of workstation/client systems and associated peripherals, operating systems, Microsoft Products, and Outlook.
- Customer service skills required, as well as the ability to function within and contribute to a strong team environment.
- Excellent phone presence. Must enjoy assisting customers through issues on the telephone
- 2+ years of call center related IT experience
- Familiarity with pre-installed software base (Windows, Office, SharePoint, proprietary, and utility software), remote control software, enterprise applications, and ticket management systems (preferably Remedy).
- Ability to discover customer problem sources from inaccurate descriptions; and ability to troubleshoot client and server issues.
- Experience with local and networked printers, smart phones, Windows 7 & Windows 10, Office 2013. Having worked in a complex technical environment is a plus.
An equal opportunity employer/disability/vet
Energy Transfer is an equal opportunity employer and does not discriminate against qualified applicants on the basis of actual or perceived race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.
The nature and frequency of the above working conditions and requirements may vary depending on individual operational circumstances. Where feasible, the Partnership will make reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.
DISCLAIMER: The statements listed in this job posting, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.