Specialist - IT B2B Web Portal App Support
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Energy Transfer, a Fortune 50 organization, recognized by Forbes as one of America's best large employers, is dedicated to responsibly and safely delivering America’s energy. We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future and giving back to the community where we have long-standing commitments to causes including MD Anderson Children’s Cancer Hospital, The Salvation Army, American Heart Association, Ronald McDonald House and many more. Come join our award winning 10,000 strong organization as we fuel the world and each other!
This position comes with world class compensation, benefits, 401(k) match, profit sharing, and PTO
Summary:
Position Responsibilities:
- Serve as a SunocoNet subject matter expert (both technically and functionally) for business stakeholders and customers.
- Collaborate with business stakeholders to define requirements for SNP-related projects.
- Assist with daily support tickets and user issues.
- Manage SunocoNet account and security administration.
- Create user training materials.
- Oversee interface and process monitoring and manage alert escalations.
- Conduct report creation and database research.
- Undertake QA testing of new features, as well as coordinating with business for UAT testing purposes.
- Develop technical support documentation.
- Act as a liaison to the development team for projects, modifications, and issue prioritization.
- Assist the Salesforce team as needed for testing, documentation, etc.
Requirements:
Education and/or Experience, Knowledge, Skills & Abilities:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:
- IT Specialist level requires a Bachelor’s degree or equivalent experience and 2-5 years of relevant job related experience
- Comprehensive understanding of web application components and architecture, with experience supporting large, complex, customer-facing systems.
- Familiarity with web and web-adjacent technologies such as HTTP, SQL, REST, SFTP, JSON, JavaScript, etc.
- Exceptional analytical and problem-solving skills with an ability to translate business needs into technical requirements and diagnose complex issues.
- Familiarity with project management methodologies (Agile, waterfall, etc.)
- Excellent communication and interpersonal skills, with a proven ability to effectively collaborate with cross-functional teams. Comfortable coordinating and actively participating in meetings with IT and business stakeholders, taking a lead role when necessary to guide the conversations.
- Detail-oriented and highly organized, capable of managing multiple tasks and projects concurrently.
- Strong knowledge of data analysis tools, database structure and design, and ability to write SQL queries for ad-hoc data analysis and reporting.
- While this is not a software development position, some limited software development experience/familiarity would be beneficial, and exceptional SQL skills will be highly advantageous.
- Experience in the convenience store and/or fuel industry would be considered an asset.
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Usually, normal office working conditions.
- Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
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An equal opportunity employer/disability/vet
Energy Transfer is an equal opportunity employer and does not discriminate against qualified applicants on the basis of actual or perceived race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.
The nature and frequency of the above working conditions and requirements may vary depending on individual operational circumstances. Where feasible, the Partnership will make reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.
DISCLAIMER:
The statements listed in this job posting, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
An equal opportunity employer/disability/vet
Energy Transfer is an equal opportunity employer and does not discriminate against qualified applicants on the basis of actual or perceived race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.
The nature and frequency of the above working conditions and requirements may vary depending on individual operational circumstances. Where feasible, the Partnership will make reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.
DISCLAIMER: The statements listed in this job posting, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.