Specialist - Retail IT
Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.
At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and we are committed to making your job a challenging and rewarding experience.
Summary:
The position is responsible for development, and testing of vendor developed mobile payment and loyalty application for petroleum c-store retail locations. The individual will be a subject matter expert and final escalation point in solving mobile payment and loyalty technology problems, and works with Operations, Marketing, and Support teams to monitor and improve on performance, and feature availability. The position works with various internal departments to gather requirements for various Marketing, Payment, and/or Regulatory initiatives, and engages with external technology vendors to enable the functionality for future solution builds. The position configures lab equipment to mirror field conditions, performs transaction testing, and authors technician best practice installation documentation for installations and upgrades.
Essential Duties and Responsibilities:
Gathers, and prioritizes business requirements for mobile payment and loyalty system changes – maintains a list of feature requests, vendor proposals, delivery dates and general status
Collaborates with internal and external teams in developing new feature specifications
Adds value by providing insight, strategy, and new ideas for future system design
Creates test plans and oversees efforts by quality test analysts and field trial analysts to drive high quality, high reliability solutions
Analyzes test results and system performance and making determinations on field readiness
Reviews vendor documents for accuracy and inclusion of updates
Attends field beta installations and make improvements to scope documents and install processes
Works with beta test coordinator to evaluate readiness for production rollout
Act as liaison to vendor technical staff for solving problems and implementing new solutions
Consultant to business and other analysts on interoperability, etc.
Controls approved software releases and disseminates updates to operations and technical community
Escalation point between Sunoco technical support personnel and technical project staff
Drives decisions, including difficult tradeoffs that may be needed between resources, schedule, and functionality
Provides oversight to 3rd party vendor execution of work
Education and/or Experience, Knowledge, Skills & Abilities:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:
Bachelor’s degree in Computer Science, Business Administration, Management, Project Management, Engineering or related field, or 2 years college and 5 years of experience with C-store and fuel control systems.
5+ years of related experience in a technology environment, including two to three years of professional experience in product management
A team player with excellent interpersonal, written and verbal communication skills with the ability to communicate with both technical and non-technical stakeholders and drive performance
A strong desire for quality and attention to detail with excellent, problem solving and organizational skills
Demonstrated leadership qualities including flexibility and adaptability to change
Expertise with electronic payment systems processing, mobile wallets, mobile payments, and loyalty systems
Understanding of Retail Technologies including Point of Sale and Communication Systems
Experience in a technology environment in the Petroleum and Convenience industry
Excellent problem solving and critical thinking skills
Organization, time management and prioritization
Requirements gathering, verbal and written communication skills
Working knowledge of electronic payment systems, mobile payments, and loyalty systems
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Usually, normal office working conditions.
- Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
- Occasional overnight travel may be required.
- Occasional visits to industrial/manufacturing settings, which may include exposure to various materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment.
An equal opportunity employer/disability/vet
Sunoco is an equal opportunity employer and does not discriminate against qualified applicants on the basis of any actual or perceived legally protected characteristics under federal, state, or local law.
The nature and frequency of the above working conditions and requirements may vary depending on individual operational circumstances. Where feasible, the Partnership will make reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.
DISCLAIMER: The statements listed in this job posting, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.