Sr Specialist – Food Service Operations

1910002648 Requisition #
Share this Job

This role is responsible for supporting and managing new revenue-generating food & beverage platforms inside our stores, improving the customer experience and operationalizing the concepts.

Essential Duties and Responsibilities: 
  • Work with the Sr. Manager of Operations to support the creation and commercialization of new food and beverage offerings.
  • Developing end-to-end process for all new and upgraded food and beverage platform tests (including, but not limited to, made-to-order food offerings, Grab and go meal solutions, Coffee / Iced-Coffee, Fountain etc)
  • Participate in menu and food development.
  • Support national branded accounts.
  • Participate in bringing food to the forefront of the design.
  • Determining labor model requirements, establishing, equipment requirements, operational protocols, training, determining branding elements, establishing distribution path for all non-existing food and supplies.
  • Establishing success criteria, monitoring tests and verifying results.  Prepare presentations.
  • Staying up-to-date and filtering through the latest trends and innovation that could help improve the customer experience and/or simplify operations; researching and interpreting customer trends to feed into platform development
  • Working closely with Food and Prop Bev teams to test and launch new platforms.
  • Projects may include (but not limited to) self-serve Roller Grills, Grab and Go hold hot displays and/or new hot and cold dispensed beverage programs.
  • Will lead response to verification/analysis to ensure implemented programs exceed targeted metrics such as sales and profit.
  • Manage the food safety protocol, Food Compliance Checklist of new programs.
  • Develop and manage training programs.
  • Work with key vendors and outside consultants such as engineers and architects.
  • Ensure timelines for installation, training, communication and verification are met. Obstacle resolution for store implementation issues and service provider accountability.
  • Execute the roadmap and lead the QSR experience team's execution by working closely with the Operations, Marketing, Merchandising, IT and a range of strategic partners in a collaborative environment.

Education and/or Experience, Knowledge, Skills & Abilities:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:

  • Bachelor’s degree in marketing or related field, emphasis in hospitality preferred
  • 5+ years of food service operations management
  • Experience with training and development of commercialization for new food offerings, preferred
  • Provides leadership and recommendations necessary to accomplish business objectives.
  • Operate as a high-impact communicator.
  • 50%+ travel
  • Work with a bias for action and a drive to get things done.
  • Self-starter who excels in ambiguous and challenging problems
  • Leader who has great ability to influence without authority; highly collaborative with others
  • Prior operations, restaurant readiness, food experience a must
  • Highly organized and attention to detail; strong executive presence; exceptional communicator; ability to synthesize disparate data and summarize clearly

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • Usually, normal office working conditions.
  • Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
  • Occasional overnight travel may be required.
  • Occasional visits to industrial/manufacturing settings, which may include exposure to various materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment.
Equal Opportunity Employer/Disability/Vet

DISCLAIMER: The above statements, which are subject to change, are intended to describe the general nature and level of work being performed by personnel assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in the assigned position.


Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Similar Listings

DALLAS, Texas, United States


DALLAS, Texas, United States


DALLAS, Texas, United States


Sunoco LP is an equal opportunity employer and does not discriminate against qualified applicants on the basis of actual or perceived race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. To view a notice describing federal equal opportunity laws please click here.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the EEO Coordinator at 713-989-2247. This number is for reasonable accommodation requests only.


Sunoco LP participates in the E-Verify program.