Associate Specialist - Customer Accounts
Sunoco LP is the largest wholesale fuel supplier in the U.S. One segment of our business is the supply of fuel directly to individual gas station operators and supplying fuel to distributors. The Sunoco Sales and Account Management teams are actively engaged in signing new customers and renewing or extending supply agreements with existing customers. The Sr. Specialist Customer Accounts roles is responsible for identifying process improvement in the setup process for new customer onboarding and customer renewals, proactively identifies and resolves problems and ensures a smooth transition. The person in this role is also responsible for providing analysis for management for sales pipelines, EBITDA and Capital forecasting.
Essential Functions:
- Responsible for recommending process improvements that result in more timely and accurate customer setup results
- Oversee cross functional workflow queues for dozens of internal service providers to complete the full customer setup process and ensures everything from brand image conversion to accurate first fuel invoice to Sunoco B2B portal and credit card processing setup.
- Serve as a point of contact for sales and account teams for customer setups/changes
- Be a main point of contact for Branded Relations, communicating initiatives and providing data to the field for all of our third part brands
- Proactively identify data discrepancies relating to missing or conflicting customer information and documentation by communicating and coordinating efforts with sales team and various functions, such as Supply, Transportation and Accounting to determine resolution and escalation path
- Identify technical process gaps and efficiencies that can be gained with enhancements by working collaboratively with various key teams and IT
- Perform analysis on customer setup metrics and KPIs and report on various setup team metrics for continuous improvement’
- Assist in providing analysis and reporting for management on sales and customer performance along with pipeline forecasting
- Create new and update existing dashboards and reports, and be able to communicate logic of the report to management
Required Skills (External)
Requirements:
Education and/or Experience, Knowledge, Skills & Abilities:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:
- Bachelor's degree, or equivalent work experience
- 0-2 years of business, project management and/or account management experience
- Prior internship or work experience strongly preferred
- Excellent problem solving, analytical, critical thinking, and communication skills
- Vigorous attention to detail
- Inquisitive attitude and curiosity for learning
- Passionate, motivated, and proactive action-oriented inclination
An equal opportunity employer/disability/vet
Energy Transfer is an equal opportunity employer and does not discriminate against qualified applicants on the basis of actual or perceived race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.
The nature and frequency of the above working conditions and requirements may vary depending on individual operational circumstances. Where feasible, the Partnership will make reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.
DISCLAIMER: The statements listed in this job posting, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.