Crude Trucking Coordinator

Crude Trucking
1910001834 Requisition #
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Customer Service Coordinator

Job Description

Energy Transfer Partners - We are one of the largest Master Limited Partnerships with one of the most diversified

portfolios of energy assets in the United States, totaling more than 71,000 miles of natural gas, crude oil, natural gas

liquids and refined products pipelines, traversing 36 states with associated terminalling, storage and fractionation


The Customer Service & Dispatch Representative is responsible for a variety of roles, including: facilitating customer

inquiries with key stakeholders within the value chain, analyzing various reports to improve Crude Trucking KPIs,

resolving order entry issues from our outsourced call center, and troubleshooting data exchange issues within the Energy

Transfer proprietary fleet's PeopleNet Device and internal dispatching system, TMW.

Primary Responsibilities

The duties of this position include but are not limited to the following:

- Interface with customers, field personnel, and third-party carriers to ensure that load pickups are performed within Energy Transfer's service standards.

- Ensure the successful transmission of order and ticket data between the proprietary fleet's +450 driver's PeopleNet devices communicate with the internal TMW dispatch system and troubleshoot error messages if necessary.

- Analyze various reporting tools to enhance fleet performance: pending loads, daily ticket refusals, audit logs, etc.

- Research and resolve order entry issues from outsourced call center to ensure that the ~1,500 daily load bookings are accurate.

- Update lease master data with correct dispatch information, carrier assignments, and load requirements to ensure that information is provided accurately to all stakeholders involved.

- Interact with ~25 carriers to ensure the dispatch is accurate, ticket submissions are timely, and performance metrics are


- Test functionality of system upgrades.

- Assist in the manual ticket reconciliation during/after in system outages to ensure that information is received and processed for driver settlement and customer payment.

- Resolve minor issues with Regulatory, Crude Acquisition, Contracts, and Field Management to address customer



Minimum Requirements

- High School diploma and 2-3 years related experience

- Excellent computer skills in MS Office

- Ability to organize, perform and prioritize various functions in a fast paced environment

- Must be a self-starter and able to work with minimal supervision and detail-oriented

- Strong communications skills (verbal and written)

Preferred Experience

- Bachelor's degree in Business, Logistics, supply chain or equivalent preferred

- Direct experience with dispatch and truck mobility suites

- Strong communication skills (verbal and written)

Special Considerations

Equal Opportunity Employer/Minority/Disabled/Vet

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Energy Transfer is an equal opportunity employer and does not discriminate against qualified applicants on the basis of actual or perceived race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. To view a notice describing federal equal opportunity and pay transparency laws, please click here.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the EEO Coordinator at 713-989-2247. This number is for reasonable accommodation requests only.


Energy Transfer participates in the E-Verify program.