Sr Tech - IT Client Technology
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Energy Transfer, recognized by Forbes as one of America's best large employers, is dedicated to responsibly and safely delivering America’s energy. We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future and giving back to the community where we have long-standing commitments to causes including MD Anderson Children’s Cancer Hospital, The Salvation Army, American Heart Association, Ronald McDonald House and many more.
We value all of our employees who make our growth and success possible. We are proud to offer industry leading compensation, comprehensive benefits, 401(k) match with additional profit sharing, PTO and abundant career opportunities.
Summary:
IT Client Support Technician providing excellent customer service in a corporate and remote office environment. Will be
responsible for on-site and remote support for hardware/software issues.
Essential Duties and Responsibilities:
· Provides local and remote assistance to end-users – laptop, desktop, mobile devices and other technology as required.
· May include some consulting, gathering and analysis of requirements and recommending solutions.
· Tier 2 support of enterprise clients (desktops and laptops) and client application systems.
· Primary for scheduling refreshes of equipment, providing life cycle support for the client PCs, configure/support clients
and user assistance as needed.
· Will assist with asset management within the team including requisitioning, managing inventory, assigning equipment,
and disposing of assets cost effectively.
· Documents issues and resolutions within the enterprise ticket tracking system and/or knowledge base
· Assists with maintaining corporate client standards and standardized processes, including the installation, maintenance
and enhancements for the configuration of existing and proposed systems.
· Configures and deploys new workstations, printers, and software. Provides onsite support for client printer configurations
and other IT related support tasks as needed.
· Maintains current documentation on end-user computing applications and computer asset inventory.
· Will be included in the rotations for on-call on a routine basis.
Requirements:
Education and/or Experience, Knowledge, Skills & Abilities:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The
requirements for this position are listed below:
- 2+ years of experience
- In-depth knowledge of workstation systems, Operating systems, Microsoft Products and Outlook
- Familiar with Apple and Android environments for phones and tablets.
- Can resolve complex problems related to client software and configuration
- Customer service skills and professionalism for interacting with users required, as well as the ability to function within and
contribute to a strong team environment.
- Must enjoy assisting customers through issues on the telephone as well as in person
- Ability to travel for field location support or other projects.
- Lifting 50 lbs. occasionally. .
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while
performing the essential functions of this job.
- Usually, normal office working conditions.
- Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
- Occasional day or overnight travel to field sites may be required.
- Occasional visits to industrial/manufacturing settings, which may include exposure to various materials and chemicals, as
well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment.
An equal opportunity employer/disability/vet
Energy Transfer is an equal opportunity employer and does not discriminate against qualified applicants on the basis of actual or perceived race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.
The nature and frequency of the above working conditions and requirements may vary depending on individual operational circumstances. Where feasible, the Partnership will make reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.
DISCLAIMER: The statements listed in this job posting, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
#LI-CK1
An equal opportunity employer/disability/vet
Energy Transfer is an equal opportunity employer and does not discriminate against qualified applicants on the basis of actual or perceived race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.
The nature and frequency of the above working conditions and requirements may vary depending on individual operational circumstances. Where feasible, the Partnership will make reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.
DISCLAIMER: The statements listed in this job posting, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.