Sr Technician - IT Client Technology

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Information Technology
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1910002288 Requisition #
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Summary:  This position provides Tier 2 field IT helpdesk support to various work locations.

 

Essential Duties & Responsibilities:
  • Provides local and remote assistance to end-users in the field – laptop, desktop, mobile devices, rugged devices and other technology as required. 
  • Tier 2 field IT support of enterprise clients (desktops, laptops and rugged devices) and client application systems.
  • Provides business continuity support for end-users - life cycle support for the client PCs, configure/support clients and user assistance as needed. 
  • Documents issues and resolutions within the enterprise ticket tracking system and/or knowledge base.
  • Assists with maintaining corporate client standards and standardized processes, including the installation, maintenance and enhancements for the configuration of existing and proposed systems.
  • Configures and deploys new workstations, printers, and software.
  • Provides onsite support for client printer configurations and other IT related support tasks as needed.
  • Maintains current documentation on end-user computing applications and computer asset inventory.
  • Follows standards, best practices and processes for the company, department and team.
  • Good knowledge of several technical skills for client support.
  • Will be included in the rotations for on-call on a routine basis.
  • Occasional travel to field sites required


Requirements:

Education and/or Experience, Knowledge, Skills & Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  


The requirements for this position are listed below:

 

 

  • 5-10 years of client computer support (Windows 7/10)
  • The ability to carry up to 50 lbs. 
  • Good knowledge of workstation systems, operating systems, Microsoft products and Outlook.
  •  Customer service skills and professionalism for interacting with users required, as well as the ability to function with and contribute to a team environment. 
  • Ability to resolve basic problems related to client software and configurations.
  • Dedication to quality customer service.  Good communications skills, excellent telephone etiquette and an ability to deal effectively with customers, vendors, peers and management. 

  • Preferred Skills:
    Experience supporting field clients in an Energy business a plus.

    Equal Opportunity Employer/Disability/Vet

    DISCLAIMER: The above statements, which are subject to change, are intended to describe the general nature and level of work being performed by personnel assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in the assigned position.


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    Energy Transfer is an equal opportunity employer and does not discriminate against qualified applicants on the basis of actual or perceived race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. To view a notice describing federal equal opportunity and pay transparency laws, please click here.

    If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the EEO Coordinator at 713-989-2247. This number is for reasonable accommodation requests only.

     

    Energy Transfer participates in the E-Verify program.